| Freight and document cut-off time |
180 minutes before STD |
| Freight and document availability time |
120 minutes after ATA |
| Connection times (LHR to LHR or LGW to LGW) |
165 minutes |
| Connection time between London Airports (e.g. LHR to LGW) |
Subject to schedule |
| Booking window |
STD minus 14 days until no more capacity is available |
| Permanent booking available? |
Yes |
| Weight |
Only restricted by aircraft type and Secure unit loading devices |
| Volume |
Only restricted by aircraft type and Secure unit loading devices |
| Recovery commitment |
Contact within two hours and shipment recovered on the next available flight |