Please call the relevant BA World Cargo worldwide office to discuss your requirements and to make a booking before taking your goods to the export cargo office. Our helpful and knowledgeable staff will have information about:

• local conditions and any local restrictions and regulations
• how long it will take to process your freight
• whether you need to appoint an agent to make the custom entries for your freight
• charges and payment options at the export cargo office
• what photographic identity if any, you need to bring

• leave adequate time to complete formalities and transfers
• pack the goods securely, as packaging materials are not provided and
• label the goods clearly with the full name, address and contact details of the recipient at the destination station. This will enable BA World Cargo or its agent to advise when the goods have arrived

• your freight will be weighed and security screened (X-rayed) and a security certificate issued
• the export charges, will be calculated and payment made (local conditions will apply)
• an air waybill (passenger ticket equivalent) will be produced and a copy given to you

• London Heathrow: the customer reception area at Ascentis (see map) for Perform Loose, Perform Unitised and Secure freight
• London Heathrow: the customer reception area at Premia (see map) for our specialised products including animals and unaccompanied bags
• London Gatwick: the cargo terminal (see map)
• Manchester: the cargo terminal (see map)